The app will appear in Outlook for all the users where the status says “Added to Outlook”. If there is an issue or if it’s pending, click “Learn more” and it will give you more details. From here you can click “Add App for All Eligible Users,” or you can click “edit” by Settings, and select “Automatically add the App to Outlook”.Īt the bottom, it lists eligible users and gives you a status for the app. It will take you to a page where it will list all the users that have been successfully enabled for incoming mail and ACT (what we did in Step 2). Navigate to Settings > Dynamics 365 App for Outlook. you get a Failure status back) check out this Microsoft blog – it has troubleshooting advice. To check for updates or error messages click on “Alerts” on the left-hand navigation.
It will come back with either a Success or Failure status, so until you see one of those it hasn’t completed the process. Give it at least a half hour before you get concerned. I recommend going and working on something else and checking on the status later. Sometimes it can take a few minutes to run (the volume of mailboxes being enabled also affects this). The “Incoming Email Status”, “Outgoing Email Status” and “Appointments, Contacts, and Tasks” should change from “Not Run” to “Success”. From the ribbon, first, click “Approve Email”. The other option is to open an individual mailbox record. Second, click the “Test & Enable Mailboxes” button. To enable mailboxes first click the “Approve Email” button. A change to an email setting does not automatically roll out that change to existing records. Note: If you have made changes to the default settings then you need to make sure to apply the default email settings to the applicable mailboxes. If you have many mailboxes to enable you can use the Command Bar actions and those will run for whatever records you have selected. You can also selectively add or remove from the bulk select by holding down your Control (Ctrl) key while checking or unchecking the rows.
This will select all the records on the page. If you have many mailboxes to enable you can do a bulk select by clicking the checkmark to the left of the column headers. You can also change the view to “Active Mailboxes” and find the user on this list. The first option is to search for the particular user’s mailbox. You can enable mailboxes in bulk or one at a time.
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You have several options of how to find the mailbox you are looking for. To Test & Enable Mailboxes, navigate to Settings > Email Configuration > Mailboxes. In order for a user to have access to the Dynamics 365 App for Outlook, their mailbox must be enabled. Navigate to Settings > Administration > System Settings.Ĭlick on the Email tab, make sure the email settings are set to server-side sync, and that the appropriate Server Profile is selected. You need to set your default synchronization to server-side sync and select the “Microsoft Exchange Online” server profile. If you’re not sure, in CRM go to Settings and look for “Dynamics 365 App for Outlook.” If you don’t see that then you should start at Step 1. If you’ve already completed Steps 1 and 2 you can jump to Step 3. Step 1 is setting up server-side sync, Step 2 is enabling mailboxes, and Step 3 is deploying the Dynamics 365 App for Outlook. If you’re looking to try out the new CRM App for Outlook, first you need to set up server-side sync. See this Microsoft TechNet article for minimum requirements to use App for Outlook. If you’re unfamiliar with the Outlook Client, in a nutshell, it has functionality that allows for emails, appointments, tasks, and contacts to be synced between CRM and Outlook. The new app is meant to replace the commonly used “Track” and “Set Regarding” features of the Outlook Client. There will not be new features added but it will continue to be supported while they continue to work on enhancing the D365 App for Outlook. However, this week Microsoft has decided to reverse the deprecation of Dynamics 365 for Outlook. Microsoft originally announced that the Outlook Client was being deprecated and that it would stop being supported in the next major release. To prevent confusion, this blog will refer to it as the Outlook Client.
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This blog will cover how to install the Dynamics 365 App for Outlook. The new name for the Outlook client is “Dynamics 365 for Outlook add-in”. The Dynamics 365 App for Outlook will eventually replace the CRM Outlook Client.
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